Resources: Case Study_One

The Challenge

Arctiq is a North American IT services leader specializing in enterprise security, modern infrastructure, and platform engineering that helps organizations build secure and transformative technology solutions. Before SkillBit, Artiq’s training included traditional, vendor-led training and certification study groups. As headcount expanded, they needed a flexible training and development model that could grow with the demands of their team.

People want to get sent offsite to do training [but] there is a lot of good training that no longer requires you being in person.   

- David Bouchard, Manager of Enterprise Security Tools and Architecture

Many other hands-on platforms required steeper onboarding or significant time commitments. Leadership needed a sustainable way to encourage development without disrupting day-to-day security operations.

They faced several key obstacles:

Various Challenging time constraints

Security responsibilities made it difficult to block off hours for structured training

Limited leadership visibility

Leaders lacked clear insight into who was proactively developing skills versus completing required tasks

Difficulty with muchl ower engagement

Traditional training formats struggled to generate sustained interest across a naturally curious team.

The organization needed a solution that was flexible, engaging, and aligned with the way security professionals actually work

The Solution

The team has weekly sessions to review challenges, giving team members the chance to share a challenge they’ve been working on and how they went about solving it. 

 Beyond structured time to review the platform, team members work on challenges between incidents and in natural breaks in their workday. The Assistant SOC Manager mentioned that they often log in outside of working hours simply because the challenges are so fun and engaging.

Leadership at Arctiq has used the reporting dashboard to support career conversations and track initiative and interest in their team. The CISO told SkillBit that he uses this data to match team members up with new opportunities available within the company.

[SkillBit Labs] actually simulates real-world stuff. When new people come into the team, we get them engaged with [SkillBit Labs].

Because the platform offered both variety and easy access, it tapped into the team’s natural curiosity, turning learning from a time-consuming obligation into something genuinely enjoyable

We like to solve problems and we’re all really curious, so the challenges that were in [SkillBit Labs] scratched that itch in a way that was fun!

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Leadership intentionally positions the platform as an investment in their people. By making hands-on learning accessible and engaging, the organization signals that professional growth isn’t just encouraged, it’s supported. The result is a development experience that feels empowering rather than obligatory.

The team uses pockets of time between meetings or after hours to complete challenges. The bite-sized nature of challenges has made it easy for teams to work training into busy schedules and build momentum. Rather than carving out full training days, they make meaningful progress in 15-30 minute increments between meetings, incidents, and day-to-day responsibilities

You spend most of your awake time at the office, so I try to make things fun if I can. That’s the thing with [SkillBit Labs], it’s fun. It’s a bonus that we get to do this!

It was really easy [for us] to get sucked into [SkillBit Labs]. You start off with a couple of easy [challenges], figure out how it works and it really [catches] on.

The good thing about [SkillBit Labs] is that it’s always there. You can pick 15 minutes out of your week that you’re going to be intentional about getting onto the platform and trying to solve something.

In security, there are a few attributes someone needs to be successful including curiosity, problem solving and passion, and all three of these things are revealed by using this platform.

The Outcome

With SkillBit Labs, the organization transforms training from something intimidating and difficult to prioritize into something flexible, engaging, and sustainable. They achieve:

Higher engagement

Hands-on, bite-sized challenges drive consistent participation

Stronger problem-solving

Realistic scenarios reinforce investigative thinking

Higher Engagement

Gamification and variety increased participation and sustained interest

Stronger camaraderie

Learning shifted from purely individual growth to collective capability building

Sustainable Development

Leadership viewed SkillBit Labs as one of the most cost-effective investments they had made in their people

Most importantly, training becomes something the team genuinely enjoys

I would absolutely recommend [SkillBit Labs]. I think I have [recommended SkillBit Labs] to numerous people already. It’s a lot of fun and good for building skills and camaraderie

By meeting security professionals where they are, SkillBit turns continuous development into a lasting part of this team’s culture

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